The Trust Tree (with Ryan Wilson)

July 16, 2018
On this episode
Anthony Armendariz
Ryan Wilson
"I still have so much to learn. As a designer, it's best to start at a place of humility and recognize that you don't know everything, and you never will. If you start at that level, more often than not, you'll build great relationships and establish trust."
About this episode

Ryan Wilson is a Product Designer on the Day of Travel Team at Alaska Airlines in Seattle Washington. Ryan stopped by the Funsize studio to talk about how Alaska get’s people from point A to point B, designing a holistic experience, builing trust in your design team, and why he's adamant about being a lifelong learner.

On this episode we discuss:

  • Alaska Airline's design team and what it's like working as a designer in the airline industry
  • Complex service design and ecosystems and designing for consistency in digital and analog experiences
  • Being an advocate for your customers in everything you do, and user research
  • How context should inform your product, design and it's experience
  • Why developing trust is critical for success, and why good trust opens amazing opportunities for your team
  • How It’s more about the process, not the product Why it’s invalidating your ideas are as equally as important as validating them
  • Why design is the best job because we get paid to be creative
  • Being “in it to win it?” can be a key to getting that first design job, and we can all tell when you’re not
  • Lifelong learning keeps you from being bored, and how you can continue to learn if you work with the right people
  • Being mindful of the people that helped you get to where you are now
On this episode
Anthony Armendariz
Ryan Wilson
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